Cashflow
The call your business avoids making. Yours makes it anyway.
Chasing a customer for money you're owed is awkward, so it gets put off, so it doesn't happen consistently, so cash sits out there longer than it should. Optiphone calls the day an overdue account crosses the threshold you set. Every time, whether or not anyone in the office had the stomach for it that week.
"Calling about invoice 4021, we noticed it's been overdue for six days now. Would you like any support arranging financing options?"
A helpful call, not a debt-collector call.
One threshold, one tone, applied every single time.
You decide when an account counts as overdue. Optiphone handles everything from that point without needing anyone to remember to make the call.
You set the threshold
Six days overdue, fourteen, whatever fits how you already run credit terms. The agent does not decide when a call is due. You do, once, and it applies every time from then on.
The call goes out on the day it crosses
Not whenever someone in the office finds a spare ten minutes between jobs. The day an account passes your threshold, the call happens. Every account, every time, whether or not anyone had the stomach for it that week.
It opens with the invoice, not a warning
The call names the invoice and the number of days overdue, then asks whether the customer needs a hand rather than demanding a result. That is the whole opening: a reminder and an offer, not a threat.
It offers support before it asks for anything
Would you like any support arranging financing options. That line does the work. A customer who has genuinely fallen on hard times gets an offer to make a plan, not pressure to find money that is not there.
Getting paid without losing the customer.
Handing an overdue invoice to a collections agency solves the cashflow problem and usually ends the relationship. This system is built to solve the first without causing the second.
It is not a collections agency, and it does not act like one
Optiphone is not a debt collector. It has no legal recovery powers, it does not threaten, escalate, or refer accounts anywhere, and it never claims otherwise on a call. It is a polite, on-time reminder call built on the same voice technology as the rest of Optiphone, nothing more.
The goal is the payment, not the fight
A collections agency exists to extract money and does not care what happens to the relationship afterwards. This system exists to get your invoice paid while the customer keeps booking with you next season. Those are different jobs, and the tone reflects it.
Why that matters for a repeat customer
Most trade and services businesses run on repeat work. A customer who gets a heavy-handed call over one late invoice does not come back, even after they pay. A customer who gets a fair, helpful call usually does, because nobody made them feel chased.
Every call ends with an answer, not a guess.
Your office gets the outcome of every call sorted into one of three buckets, plus the full transcript behind it.
Paid on the call, or straight after
Plenty of overdue invoices are simply forgotten rather than disputed. A polite reminder is often the entire fix, and it comes back to your office logged as resolved.
Needs terms
Where a customer wants to talk about a payment plan or financing support, that is captured and flagged for your team to follow up and agree, rather than negotiated or promised by the agent.
Disputing the invoice
Wrong amount, work not finished, already paid. The agent does not argue the point or make a call on who is right. It records exactly what the customer said and sends it back to you to resolve.
Every call, recorded and transcribed
You get the outcome and the full transcript for every account called, so nothing about how the conversation went is a guess. Read it over coffee, not while a customer is still on the line.
The same call log every other Optiphone system uses. Every account called, timestamped, searchable, with the outcome and the transcript sitting behind it.
Built to sit alongside your books, not replace them.
Optiphone doesn't decide who owes you money. Your accounts, your threshold, your records stay exactly where they are.
Optiphone already keeps your Xero contacts in sync both ways, so the customer the agent is calling matches the one in your books. That sync is read only where accounting data is involved: Optiphone never creates, edits, sends or deletes an invoice. You tell us the threshold and hand over the accounts that have crossed it, however you already track them, and the calling happens from there.
Trusted by Aussie Businesses
What Our Customers Say
Real feedback from real business owners using Optiphone every day.
“Excellent product, this is a life saver, especially in tax season - when we are too busy to answer every call.”
Amanda Amey
MQ Accountants
“Optiphone has absolutely changed the game for us. Managing calls was an absolute nightmare while being on the tools and often not even having the schedule on anything else. I used to have to run to the car to get it. We don't have emergencies often but getting that call every now and then helps our cashflow so much, I used to miss most of those.”
Tristan Amey
Poolzone
“Dylan has been nothing but Fantastic. Owning a business myself, I know the difficulties of staying on top of things, trying to be everywhere at once & slowly loosing my mind. Dylan fixes this & he fixes it well. Highly Recommend!”
Ty Grech
Junk Gents
Common questions, straight answers.
More questions? See the full FAQ or email [email protected]