The difference Optiphone makes
Stop Firefighting Your Phone. Start Running Your Business.
Every missed call is a lost job. Every answered call is stolen time. Optiphone handles the phone so you can stay on the tools — and actually switch off when the day's done.
Want to see your personalised optimisation score first? Take the free scorecard
Answer Every Call. Every Time.
You're under a sink or on a roof — you can't pick up. Optiphone answers in 3 seconds, 24/7, before they hang up and call your competitor. No voicemail. No missed jobs.
Speaks Tradie. Not Tech.
It knows the difference between a burst pipe and a slow drip. Trained on thousands of real Aussie home-services calls — plumbing, electrical, pool, HVAC, landscaping. Asks the right questions, books the job, done.
No More Admin. Jobs Go Straight to ServiceM8.
Never scramble for the schedule while juggling your phone in the middle of the jobsite again. When a customer calls, their job hits ServiceM8 as a new booking — waiting for your approval, ready to move to WorkOrder. No copy/paste. No double handling.
See how SOS makes this even more powerful →You Stay In Control. Without Being Stuck to Your Phone.
Every booking still needs your say-so. Review transcripts over your morning coffee, approve or knock back jobs — then get on with your day. You're the boss. You're just not on call 24/7 anymore.
Manage Your Business From Anywhere. On Your Phone.
On Tradesman plans and above, the Optiphone app puts your business in your pocket. Review call logs, return calls, update your agent details, and manage bookings — on the go, between jobs, from the ute. No laptop required.
See plans that include the app →Know Exactly What's Coming In.
Call summaries, job logs, and a clear view of every enquiry that came in. No spreadsheets. No guesswork. Everything you need to stay on top of the business — without the business running you.
Full visibility
Know Exactly What's Coming In
Every inbound call, logged and searchable. See who called, when, and what was said — without touching your phone.
Full visibility
Your Numbers at a Glance
At-a-glance call volume and booking metrics. Know your busiest days before they happen.
You stay in control
Every Booking Still Needs Your Say-So
Every booking still needs your say-so. Review transcripts over your morning coffee, approve or knock back jobs — then get on with your day. You're the boss. You're just not on call 24/7 anymore.
Every booking needs your approval. Review the transcript, confirm the job, and move on — all from the app.
Transcripts and recordings
Every Call, Fully Captured
Every call comes with a full transcript and recording. Review exactly what your agent said, fine-tune the experience, and make sure every customer interaction represents your business at its best.
Full recordings delivered after every call. Fine-tune your agent as your business grows.
Before Optiphone
- ⛔ Missing 40–60% of calls during jobs or after hours
- ⛔ Jumping off ladders to answer unknown numbers
- ⛔ Copying notes into ServiceM8 at the end of the day
- ⛔ Evenings and weekends eaten up by the phone
After Optiphone
- ✅ Every call answered in 3 seconds — even on the job
- ✅ Bookings land in ServiceM8 without you touching a keyboard
- ✅ You approve jobs each morning, not mid-quote
- ✅ Revenue that used to walk out the door — protected
Want to Take It Further?
The Services Optimised System (SOS) connects your CRM, follow-ups, review requests, and client comms — all in one place. Built for tradies who are done with admin chaos.
How it works
How We Get You Up and Running
No developer jargon, no complicated deployments. Most clients are live and answering calls within 24 hours.
We workshop your goals, call volume, after-hours load, and systems. Together we map the ideal call flows, bookable services, and escalation rules.
- Review current lead channels and call handling gaps
- Define brand voice, qualifying questions, and approvals
- Document integrations (ServiceM8, Xero, Google Calendar, Outlook)
We build, train, and test your AI receptionist with Australian trade data. Your calls route through Optiphone within 3 seconds — day or night.
- Custom agent trained on your trade, service area, and pricing
- Jobs created as 'New' in ServiceM8, waiting for you to approve by moving them to WorkOrder
- Call routing, after-hours rules, and escalations tested before go-live
Call summaries and job logs help us tune the experience over time. You sign off on every improvement so you stay in control.
- Change requests handled same day via our team
- Iterative training on new objections, price lists, and promos
- Scripts updated as your business grows or prices change
Ready?
Your Phone Doesn't Have to Run Your Life.
Get set up in 24 hours. No lock-in contracts. Cancel any time.
Want to see your personalised optimisation score first? Take the free scorecard