AI Receptionist for Electricians
Electricians: Answer Every Call, Even Mid-Job
You can't answer when you're on the board. But some of those calls are safety hazards, and all of them are jobs.
- Burning smell and tripped safety switches escalated to you immediately
- Routine quotes captured in full without interrupting your work, and booked in too if you want that
- 24/7 coverage, nights and weekends included: no call goes to voicemail
- Job details land in ServiceM8, with booking held for your approval unless you turn it on
- $349/month vs $57,000/year for a full-time receptionist
No credit card · Live in 24 hours · No lock-in contracts
The Outcome
What if every call got the right response, without you touching your phone
You're in the switchboard. Both hands in the panel. You can't touch your phone.
It rings.
Could be a quote. Could be a safety hazard. Could be someone whose power just went out with a medical device running.
Right now, you have no way to know.
With Optiphone, your AI receptionist answers in 3 seconds. It knows your business. It asks the right questions. Safety issue: burning smell, tripped switch, sparking outlet. It escalates to you immediately, every time.
Routine quote? Captured. Suburb, scope, contact details: sent straight to your inbox.
You finish the job properly.
No distraction. No liability. No missed revenue.
Then it's 9pm on a Sunday. Someone smells burning at the switchboard and starts ringing sparkies. Every competitor sends them to voicemail. Yours answers, and the job is yours.
You knock off at 5. Your calendar's already got tomorrow filled. Your customers are leaving you five-star reviews because the phone always gets answered.
They think you run a big operation. You're one sparky. You've just got the infrastructure of a larger business.
The Numbers
Here's what the research says about missed calls
80%
of callers sent to voicemail hang up without leaving a message
85%
of those callers never call back
62%
have already called your competitor by the time you see the missed call
21×
more conversions when you respond within 5 minutes (Harvard Business Review)
3 sec
Optiphone answers every call: not 3 minutes, 3 seconds
How It Works
Audit
We review your current call flow and identify what you're losing
Setup
We configure your AI receptionist for electrical-specific triage and your job types
Live in 24 hours
Every call covered from tomorrow morning
No contracts. No lock-in. Cancel any time. Live within 24 hours.
Your Job Software
Optiphone works with the job software you already run on
Most sparkies run their jobs out of ServiceM8. Optiphone plugs straight into it. When your AI receptionist answers a call, the caller is matched against your ServiceM8 contacts. New callers are added as a company and a contact. Repeat callers are recognised, so the AI knows it's talking to someone you've already been out to. Your existing ServiceM8 contacts flow back into Optiphone too.
Job details go the same way. The AI can create the job in ServiceM8 automatically, with the caller's name, contact details and a description of what's happening. No copying notes off a message pad at the end of the day. If any details clash with what's already on file, Optiphone holds the change for you to review rather than overwriting your records.
You decide whether it ever touches your diary. By default the AI doesn't book. It takes the job details and tells the caller your team will confirm a time, so nothing lands in your schedule without you. When you're ready, switch on direct booking for a calendar and the AI books confirmed appointments against the right staff member. Want your schedule completely private? Leave your ServiceM8 calendar unmapped. Contacts still sync, and the AI never sees your diary. Direct scheduling is available on the Tradesman plan and above.
Not on ServiceM8? Plenty of electricians run Simpro, Tradify or AroFlo. We don't have a direct connection to those, and we're not going to pretend otherwise. What happens instead is simple: the AI captures the full job on the call, then texts and emails it to you, so nothing is lost between the caller hanging up and you getting to a keyboard. Optiphone connects directly to ServiceM8, Xero, Google Calendar and Outlook. Run something else and you still get every detail, you just enter the job the way you always have.
- Two-way contact sync with ServiceM8
- Jobs created from the call, with the caller's details and what they described
- Booking held for your approval unless you switch direct booking on
- Clashing details held for review, never written over the top of your records
- Xero, Google Calendar and Outlook connect directly too
Urgent Calls
After-hours and emergency calls: what actually happens
Electrical work isn't like a blocked drain. Some of these calls are a hazard sitting in someone's house right now, and they don't wait for business hours.
Your AI receptionist answers every one of them in 3 seconds, 24/7. It asks what's happening, and it works out fast whether this is a quote that can wait until Monday or a job that needs you tonight.
Calls that get flagged as urgent
- A burning smell coming from the switchboard
- A power point sparking or arcing
- Exposed or damaged wiring after a storm or a break-in
- No power to the whole house, with someone on a medical device
- A safety switch that trips again the second it's reset
- Water coming through a ceiling and into the lights
When a call matches the rules you've set, Optiphone flags it as urgent and transfers the caller to your on-call number. You write those rules. Which situations count as urgent, which number they go to, what changes after hours and on weekends, and what the AI says while it's putting the caller through. Configurable escalation is standard, not an add-on.
Everything else gets captured properly and lands with you as a message: suburb, job type, what the caller described, and how to reach them. No voicemail. No hang-ups. No 6am scroll through missed calls trying to work out which one was the real job.
One thing your AI receptionist will never do is give repair advice. It won't tell anyone to reset a breaker, pull a cover off, or touch anything. If a caller describes a genuine threat to life, smoke, fire, or someone who's had a shock, it tells them to hang up and call 000 straight away. That line isn't negotiable and it isn't configurable.
Common Questions
AI receptionist for electricians: common questions
What if someone calls with a dangerous situation?
This is exactly what Optiphone is built for. Your AI receptionist is configured with electrical safety triage. Burning smell, sparking, safety switch trip, power out: these are flagged as urgent and escalate to you directly, immediately. No filtering. No delays. The AI knows the difference between a routine quote and a genuine hazard. You get the right calls at the right time.
Does the AI answer after hours and on weekends?
Yes. Optiphone answers 24/7, including nights, weekends and public holidays. There's no separate after-hours plan and no extra fee for it. Most of your competitors are on voicemail from 5pm, and that's exactly when residential calls spike. Someone searching for an emergency electrician at 9pm rings until a human voice picks up. That should be you.
Will it book jobs into my ServiceM8 diary without asking me?
No, not unless you turn that on. By default the AI takes the job details and tells the caller your team will confirm a time, so nothing lands in your schedule without you. When you're ready, you can switch on direct booking for any calendar and the AI books confirmed appointments against the right staff member. You can also leave your ServiceM8 calendar unmapped entirely: contacts still sync, and the AI never sees your diary. Direct scheduling is available on the Tradesman plan and above.
Does this replace my office person?
No. It catches what they can't. Nobody answers every call while they're on the phone to a supplier, at lunch, on leave, or at 9pm on a Sunday. Optiphone picks up the overflow and the after-hours, which frees your admin team for the work that genuinely needs a person: chasing debtors, ordering gear, sorting tomorrow's run. Plenty of established electrical businesses run Optiphone alongside a receptionist for exactly that reason.
What does it cost for an electrical business?
Solo starts at $99/month. Tradesman is $349/month with a one-time $1,495 tailored setup, and that's where most electrical businesses land, because it's the plan with custom triage rules, SMS follow-up to the caller and the mobile app. For comparison, a full-time receptionist in Australia runs $57,000 to $65,000 a year before super and leave. The full plan comparison is further down this page.
How fast can we be live?
Live within 24 hours. We review your current call flow and what you're losing, configure your agent for electrical triage and your job types, then switch it on. No lock-in contract, so if it isn't earning its keep you cancel.
What happens if the AI isn't sure what the caller wants?
It takes a message and notifies you immediately. It doesn't guess and it doesn't invent an answer. You get the caller's details and what they described, so you can ring back already knowing what the job is. Transcripts and recordings come through daily, so you can hear exactly how the call went.
Can a caller get through to a real person?
Yes, on your terms. You set the rules for when a call transfers and which number it goes to, so an urgent electrical job can go straight through to your on-call phone while a Tuesday quote gets captured and sent to you. To be clear about what's behind the AI: there's no human call centre. A transfer goes to you and your team, which is who the caller wanted in the first place.
Does it work with Simpro, Tradify or AroFlo?
Not as a direct connection. Optiphone connects directly to ServiceM8, Xero, Google Calendar and Outlook. If you run something else, the AI still captures the whole job on the call and texts and emails it to you so nothing is lost. You enter it into your system the way you always have.
For the Detail-Oriented
Everything your electrical business needs to stay covered
| Feature | Solo | TradesmanMost Popular | Enterprise |
|---|---|---|---|
| 24/7 AI receptionist | ✓ | ✓ | ✓ |
| 3-second answer guarantee | ✓ | ✓ | ✓ |
| Safety triage & urgent escalation | ✓ | ✓ | ✓ |
| Optional job booking & calendar sync (off by default) | ✓ | ✓ | ✓ |
| Reporting Dashboard | ✓ | ✓ | ✓ |
| SMS follow-up to caller | – | ✓ | ✓ |
| Custom call scripts & triage rules | – | ✓ | ✓ |
| Credit rollover (unused credits roll into next month) | – | ✓ | ✓ |
| Mobile App | – | ✓ | ✓ |
| Multi-trade or team routing | – | – | ✓ |
| Dedicated account manager | – | – | ✓ |
ROI Calculator
Calculate Your Revenue at Stake
Enter your numbers and see what missed calls are costing your electricians business.
Jobs Booked/wk
22
Revenue Captured
$2,200
per week
Annual Opp. Lost
$130,000
missed calls potential, per year
What This Means for Electricians
Safety escalation
Not every call can wait. Your AI identifies safety-critical situations and gets them to you fast, no matter what you're doing, no matter what time it is.
Mid-job coverage
Switchboards, rooftops, confined spaces: you can't always answer. Now you don't have to. Every caller gets a response.
Quote capture
First-time callers get a professional experience that builds trust before you've even spoken to them. Suburb, job type, timeline: all captured.
After-hours
Most of your competitors go to voicemail at 5pm. That's when residential calls spike, and when someone searching for an emergency electrician rings three numbers until one gets answered. You answer. You win the job.
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No credit card · Live in 24 hours · No lock-in contracts