Everything you need to know.

Optiphone uses natural Aussie voices trained on thousands of real trade conversations. It mirrors the tone, pace, and phrasing of a seasoned receptionist while staying compliant and on-brand.

Every script is approved by you first. Transcripts and recordings are delivered daily so you can review and fine-tune anything. If a call needs a human, we escalate instantly.

Most customers are live within 24 hours of completing the optimisation scorecard. Complex integrations can take 2–5 business days, but calls can still be answered immediately.

Yes. Our team monitors call quality, fine-tunes your scripts, and keeps integrations healthy. On Tradesman plans and above, you also get access to the Optiphone mobile app: manage your call logs, return calls, and update your agent details from anywhere, on the go.

Absolutely. On Tradesman plans and above, you can update your agent details, service areas, and call scripts directly from the Optiphone mobile app, any time, between jobs. On other plans, reach out to our team and most edits ship the same day.

Pricing is tailored to call volume and workflow complexity. Start with the scorecard to see your personalised optimisation score, what to improve first, and what you’ll recover, then we’ll recommend the right plan. No lock-in contracts.

Yes. ServiceM8 is our deepest integration. Every caller is matched against your ServiceM8 contacts, new callers are added as a company and a contact, and the job can be created automatically so enquiries land where you already run the business. Direct scheduling into ServiceM8 is available on Tradesman plans and above, and it stays off until you switch it on.

Both, and you choose. By default the AI captures the job and tells the caller your team will confirm the time, so nothing lands in your diary without you. Switch on direct booking and it books confirmed appointments into ServiceM8, Google Calendar or Outlook instead. Plenty of owners leave booking off on purpose and still get everything they need to pick a time without ringing the customer back.

Yes, and that is the default. The AI takes the job details, you review them and confirm the time, and only then does it become a booking. If you would rather the AI never saw your schedule at all, leave your calendar unmapped and it will keep syncing contacts without touching your diary.

Yes. Most customers keep the number they already advertise and forward it to Optiphone, so nothing changes for your customers or your signage. If you would rather we supplied a number, that is $29 a month for your first number and $10 a month for each additional one. You can also bring a number from any other provider at no charge from us.

Your agent triages it against the escalation rules you set. A burst pipe at 11 pm, no power, or a failed system in a heatwave is treated as urgent and transferred straight through to whoever is on call. Routine quote requests are captured and left for the morning, so you only get interrupted for the jobs worth being interrupted for.

It does not guess. If a call needs a human it escalates instantly, and if there is something it genuinely cannot answer it says so, takes the caller details, and flags the call for you. Every call is recorded and transcribed, so you can see exactly what was asked and have the answer added to your agent for next time.

No. Optiphone is done for you, not DIY. On Tradesman plans and above our team builds the agent, writes the scripts, connects your tools and tests the call flows before you go live. Your job is to answer some questions about your business and show up for the onboarding call. Solo is self-serve and runs on a pre-built template agent instead.

Solo is $99 a month with no setup fee. Tradesman is $349 a month plus a one-time $1,495 tailored setup, which covers building your agent, writing your scripts, connecting your integrations and the training period. Enterprise is quoted per business. No lock-in contracts on any plan.

Plumbers, electricians, HVAC and air conditioning technicians, pool and spa technicians, landscapers and lawn care operators, cleaners, pest control, handymen, irrigation and solar installers. We also work with real estate agencies and property managers. If your business runs on inbound calls from homeowners, it fits.