Services Optimised System
Your Jobs, Follow-Ups, and Reviews: All Handled. While You're On the Tools.
SOS is a complete business operating system built for tradies. CRM, automations, scheduling, review management, and client comms: all in one place. No sticky notes. No chasing invoices. No missed follow-ups.
Sound familiar?
You're Running the Tools AND the Admin. That's Two Jobs.
Most tradies are their own receptionist, bookkeeper, follow-up person, and review chaser. That's why the evenings disappear. That's why the weekends don't feel like weekends. SOS takes the admin side off your plate. Permanently.
What SOS Takes Off Your Plate
Six problems. Six solutions. All running in the background while you work.
No CRM = leads in your head
SOS gives every lead a record. You see who called, what they wanted, whether they booked, and whether they came back. No more 'I think I spoke to someone about this' moments.
Missed follow-ups = dead revenue
Set it up once. SOS automatically follows up no-shows, sends quote reminders, and nudges customers who went quiet. Jobs come back to life without you doing a thing.
No review system
After every job, SOS asks your customer for a Google review. Automatically. While you're driving to the next one. More reviews, better ranking, more calls.
Calendar chaos
Scheduling, reminders, and appointment confirmations: all automated. Customers get reminded. You stop getting ghosted. Your diary makes sense.
Invoices sitting unpaid
Send invoices the moment a job is done. Automated payment reminders chase the slow payers. You get paid faster without the awkward calls.
All your comms in different apps
SMS, email, and calls in a single inbox. No more switching apps. No more missing messages. One place for everything: whether it's a new lead or a returning customer.
Everything Inside SOS
Modular, so you take the ones you need and leave the rest.
CRM + Lead Tracking
Every lead gets a record: who called, what they wanted, whether they booked, and whether they came back.
Conversations
Unified inbox for SMS, email and live chat. Manage all customer communications in one place with automated routing, templates and conversation history tracking.
Scheduling
Advanced calendar management with automated appointment scheduling, reminders, time zone handling, and calendar sync with Google, Outlook and Apple Calendar.
Sales Pipeline
Visual CRM pipeline to track leads from first contact to close. Includes deal stages, activity tracking, forecasting and team collaboration tools.
Automations
Workflow automation builder to automate repetitive tasks. Create custom triggers, conditions and actions to streamline your business processes.
Automated Follow-Ups
Set it up once. SOS follows up no-shows, sends quote reminders, and nudges customers who went quiet.
Reputation Management
Monitor and manage online reviews across Google, Facebook and other platforms. Automatically request reviews, respond to feedback and track your reputation score.
Marketing
Email and SMS marketing campaigns with automation, segmentation, A/B testing and analytics. Create targeted campaigns to engage and convert your audience.
Payments
Accept payments online, create and send invoices, manage billing and track revenue. Supports multiple payment gateways and automated payment reminders.
Website Builder & Hosting
Drag-and-drop website builder with responsive templates, custom domains, SSL certificates and hosting included. No coding required.
Social Planner
Plan, schedule and publish social media content across multiple platforms. Includes a content calendar, post scheduling and basic analytics.
Business Phone Hosting
Virtual phone system with call routing, voicemail transcription, call recording and advanced call management. Includes local and toll-free numbers.
Mobile app
Access your whole SOS platform from anywhere through our partner mobile app: contacts, schedules, billing and invoicing, your sales pipeline and your conversations, from a phone or tablet.
We scope the modules you actually need and quote it on a consult, exclusive of GST. There is no lock-in contract.
Book a consult with our expertsSOS is for tradies who are done with admin chaos.
Better Together
Optiphone + SOS: Your Full Front Desk
Optiphone answers every call and puts the job into ServiceM8, booking it straight into your schedule only if you want that. SOS manages everything that comes after: the follow-up, the review, the repeat booking. Together, they run your front desk so you don't have to.
Customer calls → Optiphone answers, captures details, sends the job to ServiceM8 (booking it in only if you've switched that on)
Job complete → SOS triggers review request, sends invoice, and logs customer history
Customer returns → SOS knows their history, Optiphone answers again like they never left
Ready to Get Admin Off Your Plate?
Book a free 15-minute call: we'll show you exactly how SOS works for your type of business.
No lock-in contracts. Set up with you, not at you.