Optiphone is a professional AI receptionist app for the home-services industry in Australia: plumbers, electricians, HVAC and trade contractors. This page requires JavaScript for the full experience. Below is the main content so crawlers and assistive tech can understand our offering.
Stop Choosing Between Answering Calls and Living Your Life
Every missed call is a lost lead. Every answered call is a stolen moment with your family. Optiphone lets you capture every opportunity without being chained to your phone. No credit card, live in 24 hours, no lock-in contracts.
You're Bleeding Money and Time Every Single Day
Research shows trade businesses lose 40–60% of inbound calls. That can be upwards of $80,000 in lost revenue per year. The industry average response time is 5 minutes; Optiphone answers in 3 seconds, 24/7/365—even the 11 pm "my pipes burst" emergencies.
What You Get With Optiphone
Freedom, control, and customers who think you hired an entire reception team. Actually disconnect on weekends: turn on Do Not Disturb and every lead still gets booked, every customer gets an answer. Stop the revenue bleed: Harvard research shows 5-minute response times mean 21× more conversions; Optiphone replies in 3 seconds. Work when and where you choose: ServiceM8 bookings happen automatically. Stay in control: the AI only books when you enable it, and you can keep your schedule private. Customers think you got bigger: when every call is answered in 3 seconds they assume you hired a full reception team. Actually understands home-services talk: trained on thousands of Aussie home-services conversations, knows "leaking tap" vs "no hot water," asks the right questions and books the appointment into your tools.
Integrations: ServiceM8, Xero, Google Calendar, Outlook. Built for home-services businesses.
Trust metrics
24/7 availability. 3 second response time. 100% call capture. Live in 24 hours.
Key Features
- Answer Every Call — 3-second answer time, 24/7/365, even 11 pm emergencies
- Speaks Tradie — trained on thousands of real Aussie home-services calls (plumbing, electrical, pool, HVAC, landscaping)
- ServiceM8 integration: captures every caller as a contact and, when you switch it on, books jobs straight into ServiceM8. Leave booking off and the AI just takes the details for your team to confirm.
- Xero integration: two-way contact sync and read-only revenue insights. Optiphone never changes your invoices.
- Google Calendar and Outlook / Microsoft 365: the AI books around your real availability. You choose which calendars sync.
- You stay in control: the AI only books when you switch it on, and you can keep your schedule private. Review transcripts each morning.
- Optiphone mobile app — manage call logs, return calls, update agent (Tradesman plans and above)
- No lock-in contracts — cancel any time; average go-live in 24 hours
Pricing
Solo — $99/month
For the sole operator. 150 minutes/month, 24/7 call answering, pre-built template agent, ServiceM8 and Xero sync, up to 50 customers, email support.
Tradesman — $349/month + $1,495 one-time tailored setup fee
For the established tradie. 400 minutes/month, everything in Solo, plus a fully tailored agent built for your trade and service area, monthly call-quality evaluation and tuning, same-day change requests, Optiphone mobile app, and direct line support.
Enterprise — Custom pricing
For growing crews, franchises, and multi-location businesses. Multiple teams, dedicated success manager, custom booking and escalation flows, multiple locations and languages, API and webhook automations.
Frequently Asked Questions
Do your AI receptionists integrate with my CRM and booking tools?
Yes. Optiphone connects natively to ServiceM8 (job management), Xero (accounting), Google Calendar and Outlook / Microsoft 365. Your contacts and bookings sync automatically, and you control whether the AI books into your schedule or just captures the details for your team to confirm. Enterprise plans also support custom API and webhook automations.
Does it sound human?
Optiphone uses natural Aussie voices trained on thousands of real trade conversations. It mirrors the tone, pace, and phrasing of a seasoned receptionist while staying compliant and on-brand.
Can I trust the AI with my customers?
Every script is approved by you first. Transcripts and recordings are delivered daily so you can review and fine-tune anything. If a call needs a human, we escalate instantly.
How long does setup take?
Most customers are live within 24 hours of completing the onboarding scorecard. Complex integrations can take 2–5 business days, but calls can still be answered immediately.
How much does it cost?
Plans start at $99/month for Solo. Tradesman is $349/month plus a $1,495 one-time tailored setup fee. Enterprise is quoted per business. No lock-in contracts.
What Happens When You Stop Missing Calls
Home-services business owners get their lives back: more revenue and more importantly they made it to the surf comps. Plumbers, electrical contractors, and HVAC contractors report staying in control, better client experience, and more booked jobs.
Ready to Get Started?
Set up your AI receptionist in minutes. Configure your agent and start capturing every call. Or take our free scorecard to see your optimisation potential.
Site pages
- Home – Optiphone AI receptionist for home-services
- How It Works – How the AI receptionist works for plumbers, electricians, trades
- Features – 24/7 call answering, ServiceM8, Xero, Google Calendar, Outlook
- About – About Optiphone and our team
- FAQ – Frequently asked questions about the AI receptionist app
- Pricing – Plans and pricing for home-services businesses
- Scorecard – Free scorecard for your call optimisation potential
- Contact – Get in touch with Optiphone
- Help – Support and help
- Integration guides – How Optiphone works with ServiceM8, Xero, Google Calendar and Outlook
- Privacy – Privacy policy
- Terms – Terms of use
