How To Delete Your Account and Data

Step-by-step guide

1. 1

   Get a copy of your data first (optional)

   Deletion is permanent, so if you want a record of your data, export it before you delete. In app.optiphone.ai, click your profile icon in the top-right corner and choose Profile, then scroll down to the Account Details section and click Request export next to Request data export. Confirm, and we'll email a copy of all your personal data to the email address on your account.

2. 2

   Open your profile

   Log in to app.optiphone.ai, click your profile icon in the top-right corner and choose Profile. On mobile, open the menu and tap View Profile.

3. 3

   Find the Account Details section

   Scroll to the bottom of your profile to the Account Details section. This is where the sensitive account actions live: resetting your password, exporting your data and deleting your account. Each one asks for confirmation before anything happens.

4. 4

   Request account deletion

   Click Request deletion next to Request account deletion. A confirmation explains that this requests permanent deletion of your account and all associated data, and that it cannot be undone once processed. Confirm, and you'll see a message that your deletion request has been received.

5. 5

   Turn off call forwarding

   If your business number is still forwarded to your Optiphone agent, turn the forwarding off so customer calls ring your own phone again. On Telstra, Optus and Vodafone you simply dial ##21# from your business phone. See our call forwarding article for the full list of codes.

6. 6

   What happens next

   Our team processes every deletion request by hand to make sure the right account is removed, and your account data is deleted within 90 days, in line with our Privacy Policy. Call audio recordings and transcripts follow the retention periods set out there too: recordings are automatically deleted after 12 months, and transcripts and call logs after 24 months.

7. 7

   Can't log in?

   You can request deletion without accessing the app. Email [email protected] from the email address on your account and ask for your account and data to be deleted. We'll verify it's you and take care of the rest.

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