While you've been reading this page, an Aussie trade business has likely lost a job.
40-60% of inbound calls go unanswered. Optiphone changes that.
Lost revenue ticking up at $5.40/sec: industry average
Trusted by Aussie Businesses
What Our Customers Say
Real feedback from real business owners using Optiphone every day.
“Excellent product, this is a life saver, especially in tax season - when we are too busy to answer every call.”
Amanda Amey
MQ Accountants
“Optiphone has absolutely changed the game for us. Managing calls was an absolute nightmare while being on the tools and often not even having the schedule on anything else. I used to have to run to the car to get it. We don't have emergencies often but getting that call every now and then helps our cashflow so much, I used to miss most of those.”
Tristan Amey
Poolzone
“Dylan has been nothing but Fantastic. Owning a business myself, I know the difficulties of staying on top of things, trying to be everywhere at once & slowly loosing my mind. Dylan fixes this & he fixes it well. Highly Recommend!”
Ty Grech
Junk Gents
No obligation. No contact details required.
You're Bleeding Money Every Single Day
Trade businesses miss 40 to 60% of inbound calls. That can be upwards of $130,000 in lost revenue you'll never get back.
80%
of callers sent to voicemail hang up without leaving a message
85%
of those callers never call back
62%
have already called your competitor by the time you see the missed call
Jobs Booked/wk
22
Revenue Captured
$2,200
per week
Annual Opp. Lost
$130,000
missed calls potential, per year
No obligation. No contact details required.
Not a Missed Call. A Fully Captured Lead.
Call logs
Every inbound call, logged and searchable.
See who called, when, and what was said without touching your phone.
Analytics
Your numbers at a glance.
At-a-glance call volume and booking metrics. Know your busiest days before they happen.
No obligation. No contact details required.
How Optiphone answers a call, step by step.
Seven steps, from the moment your phone rings to the job sitting in your system. You are not on any of them.
- 01
It answers in your business name, in three seconds
Every call, 24 hours a day, 365 days a year. Your agent picks up before the third ring and greets the caller the way you would, using your business name. No hold music, no voicemail, no message bank that nobody fills in.
- 02
It works out who is calling and what they need
Repeat customers are matched against your contacts, so the agent knows it has spoken to them before. New callers get asked the questions your trade actually needs answered: the suburb, the property, the problem, and how they found you.
- 03
It reads the urgency
A burst pipe at 11 pm is not the same call as a Monday morning quote. Your agent triages against the rules you set, so a genuine emergency is treated as one and a routine enquiry gets captured properly without dragging you off the tools.
- 04
It captures the job details in full
Name, number, address, job type, access notes, and anything else you tell it to ask. The agent is trained on thousands of real Australian home-services calls, so it knows the difference between no hot water and a slow drip, and asks the follow-up question a good receptionist would.
- 05
It books the job, or holds it for your approval
Direct booking is off until you switch it on. Leave it off and the agent takes everything you need to pick a time yourself, so you never have to ring the customer back. Switch it on and confirmed appointments go straight into ServiceM8, Google Calendar or Outlook against the right person.
- 06
The call lands in your log, with the transcript
Every call is recorded, transcribed and logged, so you can see exactly what was said without having been on the call. On Tradesman plans and above you get the same view in the Optiphone mobile app, so you can catch up between jobs from the ute.
- 07
Real emergencies get put straight through
Where you have set an escalation rule, the agent transfers the caller to whoever is on call instead of taking a message. You decide which situations qualify. Everything else waits until morning, so you only get woken up for the jobs worth waking up for.
The whole flow runs on rules you set, and every one of them can be changed later. If you want to hear it for yourself before you decide anything, build a demo agent for your own business at optiphone.ai/start and call it.
Never miss a call, even after hours
Answers faster than human receptionists
Every call answered, every lead captured
Live and answering calls in under a day
Freedom, control, and customers who think you hired a team.
Actually Disconnect on Weekends
Turn on Do Not Disturb and enjoy the beach with your kids. Every lead still gets booked, every customer gets an answer. You only find out Monday, and that is the point.
Stop the Revenue Bleed
Harvard proves 5-minute response times equal 21x more conversions. Optiphone replies in 3 seconds, 24/7/365, even the 11 pm "my pipes burst" emergencies.
Work When and Where You Choose
Review leads over coffee instead of answering cold calls on-site. ServiceM8 bookings happen automatically so you just show up and do the work you are great at.
Stay in Control (Without Interruptions)
Every transcript, every booking still needs your approval. You are the boss, just no longer chained to your phone. Review at 8 am, not during bedtime stories.
Customers Think You Got Bigger
When every call is answered in 3 seconds, customers assume you hired a full reception team. They just know you are more professional than competitors who let calls go to voicemail.
Actually Understands Home-Services Talk
Trained on thousands of Aussie home-services conversations. Knows "leaking tap" vs "no hot water." Asks the right questions, sends it all to your tools, and books the appointment as well if you want it to.
Manage Your Business From the Ute
On Tradesman plans and above, the Optiphone app lets you review call logs, return calls, and update your agent details from anywhere, between jobs, on the road, no laptop needed.
No Sick Days. No Public Holidays. No Gaps.
When every other tradie's phone is hitting voicemail on Christmas Eve, yours is still being answered professionally. 365 days a year.
All the Upside of a Receptionist. None of the Overhead.
A full-time receptionist in Australia costs $57,000 to $65,000 a year before super and leave. Optiphone answers every call, captures every job, and sends it to ServiceM8 automatically for a fraction of that. Booking straight into your schedule is there if you want it, and off until you say so.
No obligation. No contact details required.
Plugged into the tools you already run on.
Four live integrations, every one of them using secure sign-in, every one of them disconnectable in a click. Optiphone works inside your systems instead of asking you to run another one.
ServiceM8
ServiceM8 is our deepest integration. Every caller is matched against your ServiceM8 contacts, new callers are added as a company and a contact, and the job can be created automatically so enquiries land where you already run the business. Direct scheduling into ServiceM8 is available on Tradesman plans and above, and it stays off until you switch it on. See the full ServiceM8 integration.
Xero
Optiphone keeps your Xero contacts in sync both ways and reads your paid invoices each night to work out who your highest value customers are, so your agent recognises them the moment they call. It is read only on your accounts: Optiphone never creates, edits, sends or deletes an invoice. How Optiphone works with Xero.
Google Calendar
Your agent books around your real availability instead of guessing at it. You choose which calendars sync, and whether the AI books a confirmed appointment or simply captures the details for your team to confirm. Available on Tradesman plans and above. How Optiphone works with Google Calendar.
Outlook and Microsoft 365
The same two-way calendar booking for Microsoft users, with per-calendar control. Your busy times are respected, bookings land only in the calendars you nominate, and nothing is written to your diary until you turn booking on. How Optiphone works with Outlook.
Those four are the live integrations today. A Cotality integration is coming soon, bringing live property data into the call for real estate agencies, buyer agents and property managers. Enterprise plans also support custom API and webhook automations for anything else you run. For a side-by-side view of what each connection does, read the integrations overview.
Built for one industry, not thirty.
Optiphone does AI reception for Australian home services and the businesses around them. Nothing else. That narrow focus is the reason the scripts, the questions and the triage rules actually fit your trade.
Plumbers
The 11 pm burst pipe is a same-night job, and it goes to whoever picks up. Your agent triages a burst pipe against a dripping tap, escalates the real emergencies, and captures the routine quotes while you are still under the kitchen sink. AI receptionist for plumbers.
Electricians
You cannot answer the phone with both hands on a switchboard, and some of those calls are safety hazards. Your agent answers mid-job, works out whether it is no power to a GPO or an RCD that keeps tripping, and gets the urgent ones through to you. AI receptionist for electricians.
HVAC and air conditioning
When the heat hits, your call volume triples overnight and every missed call is a premium same-day booking gone. Your agent absorbs the seasonal rush without you hiring for it, so enquiries keep getting captured while your techs stay on the roof. AI receptionist for HVAC and air conditioning.
Pool and spa maintenance
You are servicing pools all day, so the new customer who rings at 2 pm rings out. Every one of those calls is a recurring account, and your agent captures it with the suburb, the pool, and the problem instead of letting it fall into voicemail. AI receptionist for pool and spa businesses.
Landscaping and lawn care
The spring quote rush decides your year, and it lands while your crew is on site with machinery running. Your agent takes every quote request with the address, the scope and the timeframe, so you quote off a list instead of a screen full of missed calls. AI receptionist for landscapers and lawn care.
Real estate and property management
Buyers ring off listings in the evening, vendors want an appraisal booked now, and tenants have maintenance emergencies at midnight. Your agent qualifies each enquiry, books inspections where you allow it, and routes urgent maintenance to the on-call property manager or trade. AI receptionist for real estate agencies and property managers.
Cleaners, pest control operators, handymen, irrigation and solar installers run on Optiphone too. Any home-services business taking 15 or more inbound calls a week is a fit. See the full list on the who we work with page.
No obligation. No contact details required.
We build it, tailor it, and manage it. You stay on the tools.
Most AI tools die on a tradie phone because they are DIY. Optiphone is done for you. On Tradesman plans and above, our team does the building.
We build the agent, you do not
You will never open a configuration panel or write a script. On Tradesman plans and above our team builds the agent around your trade, your service area, your pricing and your qualifying questions, then tests the call flows before it goes anywhere near a customer. Your job is to answer some questions about the business and show up for the onboarding call.
Tailored, not a template
The tailored setup covers the build, the onboarding and the training period: your scripts, your escalation rules, your brand voice and your integration configuration. Solo runs on a pre-built template agent instead, which is quicker to start but is not customised to your business.
Live in 24 hours
Most customers are answering calls within 24 hours. More complex integrations can take two to five business days to finish off, but your calls are being answered from day one while that work happens in the background.
Same-day edits, handled for you
Change your service area, your prices or the way a call gets triaged and nothing has to be rebuilt. On Tradesman plans and above you can update your agent details, service areas and call scripts yourself from the Optiphone mobile app between jobs. On other plans, ask our team and most edits ship the same day.
Managed after go-live, not abandoned
Tradesman plans and above include a monthly call-quality evaluation and agent tuning. We listen to how your agent is handling real calls and improve it. Integrations get watched too, so a broken connection is our problem to fix rather than a quiet week of lost jobs.
Solo is $99 a month, self-serve, with no setup fee and a pre-built template agent. Tradesman is $349 a month plus a one-time $1,495 tailored setup, which is the plan most established trade businesses land on. Enterprise is quoted per business. No lock-in contracts on any of them, and the full breakdown is on the plans page. Weighing it up against hiring someone or using a call centre? See how the three options compare.
The 9 pm call is the one that pays.
Most of your competitors go to voicemail at 6 pm. After-hours answering is not an add-on here. It is the standard answer on every plan, every night of the year.
24/7, 365, including public holidays
No sick days, no annual leave, no Christmas Eve gap. When every other trade phone in your area is hitting voicemail, yours is answered professionally. That alone is often the whole reason you win the job.
Escalation rules you set
You define what counts as urgent for your business: flooding, no power, no hot water, a failed system in a heatwave, a lockout. Everything else is captured and left for the morning, so answering the phone at night stops being a lottery.
Urgent calls transferred to your on-call number
When a call meets your escalation rules, the agent transfers it straight through to whoever is on call rather than taking a message. If you run a roster, the rule points at the person on it.
When the AI is not sure, it says so
The agent does not guess. If a call needs a human it escalates instantly, and anything it genuinely cannot answer gets the caller details taken and the call flagged for you. You get the transcript, so the gap gets closed for next time.
Do Not Disturb, without losing the lead
Turn on Do Not Disturb and actually switch off. Every lead is still captured, every customer still gets an answer, and you find out on Monday. That is the point.
Plenty of businesses run Optiphone alongside the admin team they already have, using it for overflow and after-hours cover so the team can get on with debtors, scheduling and the work that actually needs a person.
No obligation. No contact details required.
Common questions, straight answers.
More questions? See the full FAQ or email [email protected]