The difference a QC call makes
Every QC Call, Built to Get You a Straight Answer.
Your rep's own account of an appointment is one version of what happened. A QC call is another, independent one, and it's usually the more honest of the two.
Learned From Australia's Best, Tuned for Your Team
The call is built on a quality-control methodology Dylan paid thousands to learn from Australia's number one sales coach, packaged into a system and tuned to how your appointments actually run.
A Voice That Isn't the Rep's
The call comes from someone who wasn't in the room and isn't being measured on the outcome. That's what gets a prospect to say what they actually thought, instead of what's polite to say to the rep's face.
Every Appointment, or Just the Ones You Choose
Call every prospect after every appointment, a sample of them, or only the ones that didn't convert. You set the rule and it runs against it automatically.
Straight to the Person Who Needs It
Results land where your sales manager already works, not buried in a spreadsheet nobody opens. No copy and paste, no chasing reps for a debrief that never comes.
Full Recording and Transcript, Every Time
Every QC call is recorded and transcribed, so a sales manager can hear exactly what was said instead of relying on a summary of a summary.
Built Into the Same System as Reception
QC calls run on the same Optiphone engine that answers your phones, so there's no separate platform to learn or log into.
See how Reception works →
Full visibility
Every QC Call, Logged
QC calls sit in the same call log as the rest of your Optiphone activity. See who was called, when, and how the appointment was rated, without chasing anyone for a summary.
Recording and transcript
Hear It, Don't Just Read a Summary
Every QC call comes with a full recording and transcript, so a sales manager can hear exactly how the prospect answered instead of relying on a report written by someone else.
Without QC calls
- The rep's own account is the only account you get
- Quiet objections never make it back to the sales manager
- Coaching happens on a hunch, not on what was actually said
- A pattern only shows up once the close rate has already slipped
With QC calls
- An independent, honest read on every appointment you choose to check
- Objections and hesitations surfaced in the prospect's own words
- Coaching built on a recording and transcript, not a guess
- A running record you can look back across, not a single anecdote
How it works
How We Get QC Calls Running
Built around your sales process from the start, not a generic script dropped on top of it.
We work out which appointments are worth calling back on, what a good outcome sounds like for your business, and which questions actually get at how the rep performed.
- Map your sales process and where appointments tend to fall over
- Decide the calling rule: every appointment, a sample, or only losses
- Agree the questions and the tone the call should use
We build and test the call against your actual sales process before it ever rings a real prospect.
- Call built around your appointment types and outcomes
- Test calls reviewed and approved by you before go-live
- Delivery set up so results land where your sales manager works
Once live, every qualifying appointment gets a follow-up call, recorded, transcribed and delivered.
- Calls go out automatically against the rule you set
- Recording and transcript delivered for every call
- Script and questions refined as your sales process changes
Ready?
Stop Guessing How the Appointment Went.
Book a consultation and we'll work out whether QC calls are worth building for your sales team.