Event Follow-up, in detail
Every Feature Behind the Conversation
A survey nobody opens tells you nothing. Here is exactly how Optiphone turns the last person leaving the room into an honest, recorded conversation, and how that conversation turns into your next event's guest list.
Prefer the overview first? See the Event Follow-up page
Calls Every Attendee. Not a Sample.
The whole attendee list gets rung, not the handful who might have opened a survey email. Nobody gets left out of the picture because they were quiet on the day.
Runs Your Real Survey, as a Conversation
The questions are the ones you actually want asked. The agent asks them the way a person would, in your event's own language, not a script that sounds read off a card.
Follows Up on the Interesting Answer
A form takes whatever gets typed and moves on. This asks the natural next question when someone says something worth knowing more about, the way a good conversation does.
Every Call Recorded and Transcribed
Full recording and transcript for every call. Read exactly what was said, in an attendee's own words, instead of a number on a scale.
Compliance Built In
Do Not Call Register checks and permitted calling hours are enforced by the system, not left to whoever is holding the list. Consent and opt-outs are recorded against the contact.
Feeds Straight Into the Next Invite
Anyone who says they would come again is captured on the same call. That becomes the start of your next event's warm list, instead of a cold send to everyone all over again.
Before Event Follow-up
- A survey link buried in the follow-up email
- A handful of one-word answers, if any come back at all
- Good feedback and bad feedback both lost in the same silence
- Starting the next invite list from scratch
After Event Follow-up
- Every attendee gets a real conversation, not a link
- Full transcripts and recordings for every call
- The honest patterns across the whole room, not a guess
- A warm list of people ready for the next invite
Handled properly
The Boring Parts Are Handled For You
Do Not Call Register checks and permitted calling hours are enforced by the system itself, not left to whoever is holding the attendee list. Consent and opt-outs are recorded against the contact automatically.
Pairs With Event Activation
Event Activation calls your registrants before the event, so more of them actually turn up. Event Follow-up calls your attendees after, so the feedback and the interest in your next one do not get lost.
How it works
From the Last Goodbye to a Finished Picture of the Room
Three stages, and your team never has to build a survey, chase a response, or ring around for feedback.
We work through your run sheet, your attendee list, and the questions that actually matter to you: what worked, what did not, what you are deciding for next time.
- Your questions, written into a natural call flow
- Calling windows set against permitted hours
- Escalation path agreed for anyone who wants a real conversation instead
Once the event wraps, the agent works through the attendee list while the day is still fresh, running the survey as a conversation and noting interest in your next one.
- Every call recorded and transcribed
- Opt-outs and Do Not Call checks handled automatically
- No attendee chased more than the number of times you set
Transcripts, recordings, and the themes across all of them, organised against your attendee list and ready to read.
- The honest patterns, not a folder of half-finished survey rows
- A warm list of attendees keen for the next event
- Feeds straight into planning the next one
Ready?
Close the Loop on Your Next Event.
Bring your attendee list and your run sheet. We will map out exactly what the agent would ask, and when it would call.
Want the overview first? See the Event Follow-up page