For complex operations
Enterprise-grade AI reception. Built for multi-location operations.
Enterprise is Optiphone for businesses operating at scale. Multiple locations, multiple languages, complex inbound routing, and integrations that go beyond out-of-the-box. This is not a template. It is a deployment.
The full scope: every capability, every detail.
Unlimited minutes, multi-location deployment, multi-language support, full API access, and a dedicated account manager. We scope, build, and manage it with you.
Scale & Coverage
- ✓Unlimited call minutes: no caps
- ✓Multi-location deployment: individual agents per site, unified central oversight
- ✓Centralised reporting dashboard across all locations
- ✓Consistent brand experience at every location, adapted per site
Language Support
- ✓Multiple language capability: English plus additional languages scoped per deployment
- ✓Language-routing logic: caller experience automatically matched to their preferred language
- ✓Trade-trained language models in each supported language
Integrations & API
- ✓Full API access: pull call data, transcripts, booking records into your own systems
- ✓Webhook support: trigger actions in your existing tech stack based on Optiphone events
- ✓Native integrations: ServiceM8, Xero, Google Calendar, Outlook
- ✓Custom webhook automations designed with your tech team
Dedicated Account Manager
- ✓Named account manager who owns your relationship end-to-end
- ✓Strategic check-ins and performance reviews on agreed cadence
- ✓Proactive optimisation: call data reviewed to improve flows and scripts over time
- ✓Onboarding project management handled by your account manager
Custom Build & Onboarding
- ✓Scoping workshop to map every location, language, integration, and escalation requirement
- ✓Custom agents built and tested per location
- ✓Staged rollout supported: go live location by location or all at once
- ✓Full QA before any location goes live
Pricing
- ✓Custom: scoped to your specific number of locations, languages, and integration requirements
- ✓Full scope agreed and documented before any build begins
Consistent brand experience across every location.
Multi-location franchise: consistent brand experience:
A home services franchise operating across 6 Australian cities needed every location to answer with the same standard. Optiphone Enterprise deployed a custom agent per location, each adapted to local service areas, with unified reporting across the whole operation.
Multi-language coverage:
A landscaping group serving communities across English and Vietnamese-speaking areas was losing bookings due to language barriers. Optiphone Enterprise built language-routing logic. Both communities receive the same professional booking experience.