Scale & Coverage

• ✓Unlimited call minutes — no caps
• ✓Multi-location deployment — individual agents per site, unified central oversight
• ✓Centralised reporting dashboard across all locations
• ✓Consistent brand experience at every location, adapted per site

Language Support

• ✓Multiple language capability — English plus additional languages scoped per deployment
• ✓Language-routing logic — caller experience automatically matched to their preferred language
• ✓Trade-trained language models in each supported language

Integrations & API

• ✓Full API access — pull call data, transcripts, booking records into your own systems
• ✓Webhook support — trigger actions in your existing tech stack based on Optiphone events
• ✓Native integrations: ServiceM8, Xero, Google Calendar, Outlook
• ✓Custom webhook automations designed with your tech team

Dedicated Account Manager

• ✓Named account manager who owns your relationship end-to-end
• ✓Strategic check-ins and performance reviews on agreed cadence
• ✓Proactive optimisation — call data reviewed to improve flows and scripts over time
• ✓Onboarding project management handled by your account manager

Custom Build & Onboarding

• ✓Scoping workshop to map every location, language, integration, and escalation requirement
• ✓Custom agents built and tested per location
• ✓Staged rollout supported — go live location by location or all at once
• ✓Full QA before any location goes live

Pricing

• ✓Custom — scoped to your specific number of locations, languages, and integration requirements
• ✓Full scope agreed and documented before any build begins

Multi-location franchise — consistent brand experience:

A home services franchise operating across 6 Australian cities needed every location to answer with the same standard. Optiphone Enterprise deployed a custom agent per location, each adapted to local service areas, with unified reporting across the whole operation.

Multi-language coverage:

A landscaping group serving communities across English and Vietnamese-speaking areas was losing bookings due to language barriers. Optiphone Enterprise built language-routing logic. Both communities receive the same professional booking experience.